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Giles Insurance - A Case Study

NCASS member, Lucy Mee, talks to us about how Giles exceeded her expectations, just when she needed it most

Here at NCASS, we're incredibly passionate about the safety of our member's businesses which is just one of the reasons we're proud of our partnership with Giles Insurance. Of late, we have heard quite a few anecdotal tales of mobile caterers who are operating without a valid insurance policy, which means that they wouldn't be covered should the worst happen. As such, we wanted to bring your attention to the below case study which goes a long way to showing just how important it is to have valid, quality cover.

On the importance of having (the correct) insurance:

" I was referred to Giles Insurance by NCASS when I first joined a year ago. Not only do they provide excellent value and wonderful, friendly service, but they [NCASS] also made sure that my street food company was with one of the best and most reliable insurance companies there is.

4 months in to my policy, a horrific and serious accident happened to one of my staff members whilst working one evening. As a small, street food business owner, this was one of the worst things that could have happened to us. Giles have been utterly incredible throughout - they have been sensitive and beyond helpful in this situation and just so understanding of the circumstances.

If I had gone our and got insurance on my own, I may have gone for a slightly cheaper option which would have meant that we'd have lost out in the long run. After the accident, I was worried my premium would go through the roof, but Giles have managed to get a great deal for me which means I am able to carry on doing what I love.

Giles are incredibly professional and efficient, but they're a family run business to, which means there's a great element of sensitivity there, which is absolutely what you need at a time like that. I would highly recommend anyone to go through Giles to get the job done properly."


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