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Cashless Code of Conduct

A month-long period of consultation has now begun for this seminal project

The need for cashless:

The Nationwide Caterers Association along with the Association of Independent Festivals (AIF) and the Association of Festival Organisers (AFO) have now begun a month-long consultation on a proposed Cashless Code of Practice, with the aim of getting the COP in place in time for the 2017 events season.

Cashless or to give them their proper name ‘Radio Frequency Identification’ (RFID) systems have become increasingly popular in the UK festival scene for numerous reasons and as the use of this technology is expected to continue to grow, it seemed prudent to develop a code of practice that will give festival goers, traders and organisers peace of mind while giving clarity to RFID providers on how best to develop their products.

Cashless systems remove the need for cash on site with festival goers pre-loading money onto their accounts which then gets transferred onto wristbands or cards. They reduce the opportunity for theft, help with crowd management and safety and perhaps most importantly for festival goers reduce queues for bars and food.

Avoiding another Galtres

Cashless hit the news in 2014 when the now defunct Galtres Festival spent over £100,000 of food and drink traders’ takings leaving them with nothing. Several businesses were severely affected and two were forced to close. Despite a police investigation, no charges were brought and the festival went bust and along with it, all of the traders hope they would ever see their money.

Since Galtres, NCASS have been advising food businesses that they use cashless at their own risk as we would not be able to help them if things went wrong. This Code of Practice aims to end this impasse and enable responsible event organisers to enhance their customer experience by using RFID systems should they choose to.

A period of consultation:

 The Consultation will begin on the 1st December 2016 and last for one month. RFID providers, event organisers and traders are being invited to contribute to the consultation to ensure we have the most robust and workable document possible to enable the industry to use the technology with confidence

Mark Laurie, Director of NCASS says: “This code will hopefully provide the clarity and peace of mind required for RFID technology to flourish in the UK events industry and improve customer experiences.”

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