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The Nationwide Caterers Association

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20% increase in number of hospitality businesses falling prey to malicious reviews

by Charlotte Vile | Dec 12, 2017

There’s no denying it, Trip Advisor has changed the hospitality landscape indefinitely; seldom do we go to a restaurant, a hotel or even order a takeaway today without having first checked the business’ online credentials (be it Trip Advisor, Google reviews or Yelp.)

These platforms allow customers, both existing and potential, to make seemingly informed decisions about where they choose to spend their hard-earned money (UK diners to spend £54.7bn on eating out by 2017 – source Big Hospitality.)

Read more here >


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